Customer Care Executive

Upsell Ecommerce · India

Company Description Upsell Ecommerce provides end-to-end solutions for common challenges faced by online sellers across platforms such as Walmart, Amazon, eBay, and Etsy. The company specializes in account reinstatement and ongoing account management, focusing on sales performance, account health, and prevention of violations or suspensions. Clients work with dedicated ecommerce experts who design tailored strategies to optimize product listings and overall store operations. Upsell Ecommerce also offers product hunting services to help identify profitable items that fit client needs and budgets, supported by free consultations and a 100% money-back guarantee.

Role Description

Job Title: Customer Care Executive – US Client Relations

Location: Noida | Work from Office

Shift: 9:00 PM–6:00 AM IST

Employment Type:Full-time

About the Role

You will manage a fixed portfolio of US clients and serve as their primary point of contact. Your responsibilities will include maintaining regular communication, explaining purchase orders, confirming inventory budgets, obtaining approvals, and coordinating with internal teams to keep each client’s account moving forward.

Key Responsibilities

• Build and maintain relationships with your assigned clients through calls, WhatsApp, and email.
• Explain purchase orders, including product details, quantities, costs, and estimated profitability.
• Discuss inventory requirements and confirm clients’ available budgets.
• Obtain written client approval for every purchase order before processing.
• Follow up on pending approvals, payments, documents, and other required actions.
• Share timely updates on orders, shipments, and account progress.
• Coordinate with procurement, product analysis, and operations teams to address client queries.
• Handle concerns professionally and escalate issues when needed.
• Maintain accurate records of conversations, budgets, approvals, and commitments.
• Take ownership of follow-ups and keep clients informed until matters are resolved.

Requirements

• Excellent spoken and written English, with confidence communicating with US clients.
• Strong relationship management, follow-up, and problem-solving skills.
• Ability to explain costs, purchase orders, and business information clearly.
• Prior experience in international customer support, client servicing, or account management is mandatory.
• Comfortable using spreadsheets, email, WhatsApp.
• Strong attention to detail and the ability to manage multiple client accounts.
• Willingness to work night shifts from our Noida office.
• Knowledge of Amazon, Walmart, or e-commerce is an advantage.

Education : Graduate preferred; relevant experience will also be considered.

Compensation : Based on experience and interview performance.

Qualifications

• Strong Customer Support and Customer Service skills, with a focus on problem-solving and responsiveness.
• Ability to drive Customer Satisfaction through empathy, clear communication, and proactive follow-up.
• Excellent Communication skills, both verbal and written, to interact professionally with clients and internal teams.
• Basic Sales skills to identify client needs and recommend appropriate Upsell Ecommerce services.
• Experience in ecommerce or familiarity with platforms such as Amazon, Walmart, eBay, or Etsy is an advantage.
• Ability to work in a fast-paced environment, manage multiple cases, and prioritize tasks effectively.