Front Desk Agent
DBA Holiday Inn Expess & Suites KMS INVESTMENTS LLC · United States
FULL TIMEfull-time
Job Description
Benefits:
- 401(k)
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
- Welcome guests with warmth and professionalism during check-in and check-out
- Handle reservations, phone calls, and guest requests efficiently using IHG systems
- Maintain accurate records and ensure smooth front desk operations
- Resolve guest concerns promptly and provide outstanding service
- Communicate with other departments to ensure seamless guest experiences
- Assist with Park, Sleep & Fly packages offered at the hotel
- Perform other duties as assigned to support daily hotel operation
- At least 1 year of experience working at an IHG property (REQUIRED) or strong Customer service experience
- IT background would be welcome as well
- Strong customer service and communication skills
- Familiarity with IHG systems (e.g., Hotel Key)
- Dependable, professional, and self-motivated
- Able to work evening, weekend, and holiday shifts
- Team Player
- Competitive pay
- Employee discounts on hotel stays
- Performance-based bonuses
- Sick Leave
- Paid leave on first anniversary
- Career growth opportunities within the hotel
Details
| Company | DBA Holiday Inn Expess & Suites KMS INVESTMENTS LLC |
| Location | United States |
| Type | FULL TIME |
| Niche | general |
| Experience | full-time |