Account Manager

NEXHR · Hammond, United States

Position Summary

The Sales Executive position is responsible for managing assigned territory. Key responsibilities

include overseeing and maintaining the relationship with the account to ensure customer satisfaction and address any issues that arise. The role involves developing and implementing sales strategies to increase revenue, preparing regular sales reports and forecasts to track performance, and informing strategic decisions. Providing exceptional customer service by responding promptly to inquiries and resolving any concerns is also a crucial part of the job.

Key elements of the role:

Customer Satisfaction: managing the relationship with the customer in a manner that prevents

attrition.

Propose chemical and/or digital solutions to lower customers costs, identifying process

changes and assisting customer with implementation, optimizing applications or process

variables/controls. Documented and signed ROBI for all current application and future projects for

each account.

Commercializing new applications, increasing volumes of existing applications to improve

customer performance, working with sales manager to identify target applications

Reporting/Service: Servicing the account in a manner that keeps the customer

happy.

Competencies Needed for Success

• Drives Engagement - Creating a climate where people are motivated to do their best to help

the organization achieve its objectives

• Ensures Accountability - Holding self and others accountable to meet commitments

• Collaborates - Building partnerships and working collaboratively with others to meet shared

objectives

• Communicates Effectively - Developing and delivering multi-mode communications that

convey a clear understanding of the unique needs of different audiences

• Develops Talent - Developing people to meet both their career goals and the organization's

goals

Minimum Requirements to Apply

• Bachelor's degree

• Job Related Experience: 4-6 years

• Talent development

• Facilitation/training skills

• Metrics/data analytics

• Communication training