Desktop Support Engineer L2

Job description Looking for a Desktop Support Engineer L2 who has experience in Windows environment. Key Responsibilities Provide L2 technical support for Windows desktops, laptops, and peripherals. Troubleshoot Windows 10/11, MS Office 365, Outlook, Teams, VPN, printers, and business applications . Handle and resolve incidents escalated from the Service Desk/L1 team. Perform troubleshooting of hardware, software, OS, network, and connectivity issues . Manage and troubleshoot Microsoft 365 applications . Support endpoint management tools such as SCCM/MECM, Intune, or similar tools . Perform software installation, patching, upgrades, and troubleshooting. Support onboarding/offboarding activities, including system setup and access provisioning. Maintain IT asset inventory and coordinate laptop/desktop allocation and replacement Monitor and resolve tickets according to SLA and priority . Skillset: Position: L2 Desktop Support Engineer Location : Thane, Vikhroli Working Days: Monday to Saturday Joining: Immediate / ASAP Shift: General Shift ,Monday to Saturday (6 Days) (9:00 AM – 6:00 PM, as per site requirements)/Onsite Interested candidates please share your CV to Immediate Joiners are preferred.