Call Center Manager

Job Title: Call Center Manager Location: Noida Sector 98 (On-site) Department: Customer Support / Operations Reports To: VP Job Summary We are seeking an experienced and results-driven Call Center Manager to oversee the daily operations of our customer service team. The ideal candidate will be responsible for managing staff, improving customer satisfaction, achieving service-level targets, and ensuring operational efficiency. The Call Center Manager will play a key role in developing team performance, implementing best practices, and driving continuous improvement. Key Responsibilities Manage the day-to-day operations of the call center. Lead, mentor, and motivate a team of Team Leaders, Supervisors, and Customer Service Executives. Monitor key performance indicators (KPIs) such as Average