Information technology support specialist

Job Description:

Experience 3.0+ Years

Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. Be logged-in and available to answer calls through our global Service Desk call centre solution. Actively participate in team meetings and suggest opportunities for continual improvement. Support Service Desk KPI/TTI measures. Be part of a rotered on call team during weekends, this should have you on-call once a month Develop and maintain both technical and customer documentation for standards, processes and procedures. Monitor group email inbox and enter into ticketing system.

Working Hours: 3 shifts on a rotational basis

-06:30 - 14:30 (IST)

-14:30 - 22:30 (IST)

-22:30 - 06:30 (IST)

# Immediate start preferred