Manager, Enterprise Operations

JOB DESCRIPTION Our Purpose Title and Summary Manager, Enterprise OperationsOverview •Globally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation. • Provide 24x7x365 technical operations support for MasterCard’s global infrastructure; with focus on minimizing impact to Customers and internal users. • Manage those who monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes. • Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement. • Have you worked in a control center environment? • Do you like to triage and drive events to resolution? • Do you like to interact wi