Female Reservation Executive – Lead Conversion Required at Kalkaji Delhi - ( Job ID - 24209)
EducoHire · New delhi, India
FULL TIME
Job Description
Job Description
Job Description: Female Reservation Executive – Lead Conversion
Role Summary
Key Responsibilities
Lead Management
Booking Conversion
Customer Relationship & Follow-up
Reporting
Coordination
Candidate Requirements
Desired Skills
Ideal Candidate
Compensation
To Apply
Requirements
Key Responsibilities Lead Management • Receive and manage reservation leads provided by the company through Google Sheets. • Contact leads promptly through telephone/WhatsApp or other approved communication channels. • Understand customer requirements such as travel dates, number of guests, room requirements and preferences. • Provide appropriate information regarding available rooms, tariffs, packages and applicable offers. • Maintain proper records of all leads and follow-ups. Booking Conversion • Convert incoming enquiries into confirmed hotel/resort bookings. • Follow up with prospective customers until the enquiry is closed. • Handle customer questions, objections and concerns professionally. • Explain room categories, packages, inclusions, policies and booking terms clearly. • Negotiate appropriately within approved pricing/offer guidelines. • Coordinate with the reservation/property team to confirm availability and bookings. Customer Relationship & Follow-up • Maintain regular and timely follow-up with interested customers. • Ensure no genuine lead remains unattended. • Maintain a professional and courteous relationship with customers. • Follow up with customers who have shown interest but have not yet confirmed their booking. • Maintain records of confirmed, pending, cancelled and lost enquiries. Reporting • Update the Google Sheet lead tracker regularly and accurately. • Maintain daily records of calls, follow-ups, enquiries and conversions. • Share booking and lead-conversion updates with the reporting manager. • Track conversion performance and identify reasons for lost enquiries. Coordination • Coordinate with hotel/resort reservation and front office teams regarding room availability and booking confirmations. • Ensure correct booking details are communicated to the relevant property/team. • Coordinate regarding special requests, amendments and cancellations where required. Candidate Requirements • Comfortable working on Google Sheets / MS Excel. • Basic computer knowledge is essential. • Ability to handle multiple leads and follow-ups systematically. • Pleasant personality and professional telephone etiquette. • Ability to work with targets and conversion expectations. Desired Skills • Hotel Reservations • Hospitality Sales • Lead Management • Lead Conversion • Telephonic Sales • Customer Handling • Follow-up & Negotiation • Hotel Booking • Google Sheets • MS Excel • Room & Package Selling • Reservation Coordination • Customer Relationship Management Ideal Candidate The ideal candidate will be a confident and sales-oriented female hospitality professional who can effectively handle leads provided through Google Sheets and convert them into confirmed bookings. Strong communication, persistent follow-up, customer handling and the ability to close enquiries will be more important than purely administrative reservation experience.
Job Description: Female Reservation Executive – Lead Conversion
Location: Delhi NCR
Industry: Hospitality / Hotels & Resorts
Designation: Reservation Executive
Employment Type: Full-Time
Gender: Female
Experience Required: 1–3 Years preferred
Salary: ₹25,000–₹30,000 per month, depending on experience and capabilities
Role Summary
A reputed hospitality organization is looking for a Female Reservation Executive to handle hotel/resort reservation enquiries and convert leads into confirmed bookings.
The company will provide leads through Google Sheets , and the selected candidate will be responsible for contacting the leads, understanding their requirements, providing suitable room/package details, following up regularly and converting enquiries into confirmed reservations .
The ideal candidate should have excellent communication skills, strong follow-up ability and a sales-oriented approach, with preferably some experience in hotel reservations, hospitality sales, tele-calling or booking conversion .
Key Responsibilities
Lead Management
- Receive and manage reservation leads provided by the company through Google Sheets .
- Contact leads promptly through telephone/WhatsApp or other approved communication channels.
- Understand customer requirements such as travel dates, number of guests, room requirements and preferences.
- Provide appropriate information regarding available rooms, tariffs, packages and applicable offers.
- Maintain proper records of all leads and follow-ups.
Booking Conversion
- Convert incoming enquiries into confirmed hotel/resort bookings .
- Follow up with prospective customers until the enquiry is closed.
- Handle customer questions, objections and concerns professionally.
- Explain room categories, packages, inclusions, policies and booking terms clearly.
- Negotiate appropriately within approved pricing/offer guidelines.
- Coordinate with the reservation/property team to confirm availability and bookings.
Customer Relationship & Follow-up
- Maintain regular and timely follow-up with interested customers.
- Ensure no genuine lead remains unattended.
- Maintain a professional and courteous relationship with customers.
- Follow up with customers who have shown interest but have not yet confirmed their booking.
- Maintain records of confirmed, pending, cancelled and lost enquiries.
Reporting
- Update the Google Sheet lead tracker regularly and accurately.
- Maintain daily records of calls, follow-ups, enquiries and conversions.
- Share booking and lead-conversion updates with the reporting manager.
- Track conversion performance and identify reasons for lost enquiries.
Coordination
- Coordinate with hotel/resort reservation and front office teams regarding room availability and booking confirmations.
- Ensure correct booking details are communicated to the relevant property/team.
- Coordinate regarding special requests, amendments and cancellations where required.
Candidate Requirements
- Female candidates preferred/required.
- 1–3 years of experience in hotel reservations, hospitality sales, tele-calling, travel sales, hotel booking or customer conversion will be preferred.
- Freshers with excellent communication and sales ability may also be considered.
- Excellent spoken communication skills.
- Strong customer-handling and follow-up skills.
- Good convincing and negotiation ability.
- Strong sales orientation with a focus on lead conversion and confirmed bookings .
- Comfortable working on Google Sheets / MS Excel .
- Basic computer knowledge is essential.
- Ability to handle multiple leads and follow-ups systematically.
- Pleasant personality and professional telephone etiquette.
- Ability to work with targets and conversion expectations.
Desired Skills
- Hotel Reservations
- Hospitality Sales
- Lead Management
- Lead Conversion
- Telephonic Sales
- Customer Handling
- Follow-up & Negotiation
- Hotel Booking
- Google Sheets
- MS Excel
- Room & Package Selling
- Reservation Coordination
- Customer Relationship Management
Ideal Candidate
The ideal candidate will be a confident and sales-oriented female hospitality professional who can effectively handle leads provided through Google Sheets and convert them into confirmed bookings.
Strong communication, persistent follow-up, customer handling and the ability to close enquiries will be more important than purely administrative reservation experience.
Compensation
- Salary: ₹25,000–₹30,000 per month.
- Salary will depend on experience, communication skills, sales ability and overall suitability.
- Opportunity to work in a professional hospitality environment with exposure to hotel reservations and sales conversion.
To Apply
Interested candidates may send their updated CV to with the subject line: “Application for Female Reservation Executive – Delhi NCR” . For queries, contact .
Requirements
Key Responsibilities Lead Management • Receive and manage reservation leads provided by the company through Google Sheets. • Contact leads promptly through telephone/WhatsApp or other approved communication channels. • Understand customer requirements such as travel dates, number of guests, room requirements and preferences. • Provide appropriate information regarding available rooms, tariffs, packages and applicable offers. • Maintain proper records of all leads and follow-ups. Booking Conversion • Convert incoming enquiries into confirmed hotel/resort bookings. • Follow up with prospective customers until the enquiry is closed. • Handle customer questions, objections and concerns professionally. • Explain room categories, packages, inclusions, policies and booking terms clearly. • Negotiate appropriately within approved pricing/offer guidelines. • Coordinate with the reservation/property team to confirm availability and bookings. Customer Relationship & Follow-up • Maintain regular and timely follow-up with interested customers. • Ensure no genuine lead remains unattended. • Maintain a professional and courteous relationship with customers. • Follow up with customers who have shown interest but have not yet confirmed their booking. • Maintain records of confirmed, pending, cancelled and lost enquiries. Reporting • Update the Google Sheet lead tracker regularly and accurately. • Maintain daily records of calls, follow-ups, enquiries and conversions. • Share booking and lead-conversion updates with the reporting manager. • Track conversion performance and identify reasons for lost enquiries. Coordination • Coordinate with hotel/resort reservation and front office teams regarding room availability and booking confirmations. • Ensure correct booking details are communicated to the relevant property/team. • Coordinate regarding special requests, amendments and cancellations where required. Candidate Requirements • Comfortable working on Google Sheets / MS Excel. • Basic computer knowledge is essential. • Ability to handle multiple leads and follow-ups systematically. • Pleasant personality and professional telephone etiquette. • Ability to work with targets and conversion expectations. Desired Skills • Hotel Reservations • Hospitality Sales • Lead Management • Lead Conversion • Telephonic Sales • Customer Handling • Follow-up & Negotiation • Hotel Booking • Google Sheets • MS Excel • Room & Package Selling • Reservation Coordination • Customer Relationship Management Ideal Candidate The ideal candidate will be a confident and sales-oriented female hospitality professional who can effectively handle leads provided through Google Sheets and convert them into confirmed bookings. Strong communication, persistent follow-up, customer handling and the ability to close enquiries will be more important than purely administrative reservation experience.