Shopify/ Gorgias Customer Support Representative

TalentPop App · India

Shopify/Gorgias Customer Support Representative (Remote, India)

Every online store lives or dies by how it treats the person on the other end of the chat. At TalentPop App , we're building our own customer support team — one that knows Shopify and Gorgias inside out and uses that knowledge to turn a simple question into a great customer experience.

We're hiring a Shopify/Gorgias Customer Support Representative to join our fully remote, full-time team — someone who wants real hands-on experience with tools that matter, working with a growing global brand.

The basics:

Pay: Paid in USD, hourly — your income holds its value, no matter what's happening with local exchange rates

Fully remote, permanent — based in India. Open also to candidates from the Philippines, South Africa, and Jamaica

What You'll Do

• Respond to customer inquiries through email, live chat, phone, and/or social media — promptly and professionally
• Assist customers with order questions, shipping updates, product information, and returns, using Shopify and Gorgias as your core tools
• Deliver consistent, high-quality responses that reflect our service standards
• Identify what a customer actually needs and provide thoughtful, solutions-first support
• Escalate complex issues to the right internal team when needed

What We're Looking For

• Strong written and verbal English
• At least 1 year of remote or online customer service experience
• Hands-on familiarity with Shopify and Gorgias (or similar tools like Zendesk) — a strong advantage, and a skill we'll help you build further
• Sharp problem-solving skills and a customer-first mindset
• Reliable, detail-oriented, and comfortable managing multiple conversations at once
• Self-motivated and confident working independently in a remote setup

Technical Requirements

• A personally owned PC or laptop (borrowed equipment not accepted)
• Minimum 25 Mbps upload and download speed
• A dedicated, quiet workspace
• A backup internet connection (ISP backup required)
• Additional device specifications confirmed during the hiring process

What We Offer

• A genuinely permanent work-from-home setup
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Annual performance-based increases
• Real career growth as we continue to expand internationally — this role can be a strong stepping stone into e-commerce operations, customer experience leadership, or platform specialization

How to Apply

When prompted for an application code, use: CSR26

Please note: only applications submitted with the correct code will be reviewed. Applications sent via email or LinkedIn messaging will not be considered.

We look forward to reviewing your application!