IT Help Desk Support Specialist

ESC has an exciting opportunity for an IT Help Desk Support Contractor to provide end-user support for approximately 1,000 users across County operations for our premier client.. This role will be responsible for troubleshooting and resolving issues related to Windows PCs, laptops, printers, mobile devices, Microsoft 365 applications, user account access, and basic network connectivity. Additional responsibilities may include asset lifecycle management, including receiving and unboxing equipment, inventory tracking, device deployment, and retirement of technology assets. The role is 100% onsite and starts as a 3-month contract.
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Skills & QualificationsExcellent customer service and interpersonal skillsStrong verbal and written communication abilitiesExperience using an IT Service Management (ITSM) or ticketing systemAbility to triage and prioritize support requests effectively xzbcwsv Strong documentation and organizational skillsActive listening and problem-solving capabilitiesCritical thinking and analytical troubleshooting skillsExperience supporting Windows-based environments and end-user technologiesAssociate’s Degree in relevant field.