Community Strategy Enablement Manager - Remote

The Community Strategy Enablement Manager will play a key role in supporting the execution and scalability of community engagement strategies across Customer Success, Sales, and other cross-functional teams. This role will provide the operational structure, analytical insights, and enablement resources needed to ensure engagement strategies are implemented consistently and effectively. This position sits at the intersection of operations, analytics, process improvement, and strategic enablement. The manager will help establish scalable workflows, oversee escalation processes, track engagement and adoption metrics, and translate performance data into actionable insights. The ideal candidate is highly organized, analytical, collaborative, and comfortable working across multiple teams. They should enjoy building processes, solving operational challenges, managing complex initiatives, and using data to identify opportunities for improved engagement and adoption. What You'll DoInternal Enablement Partner with Customer Success teams to support escalation reviews, engagement planning, and strategic initiatives for priority accounts. Collaborate with Sales and Implementation teams to incorporate engagement strategies into onboarding and implementation processes. Develop tools, resources, frameworks, and best practices that help internal teams execute engagement strategies consistently. Serve as a consultative resource for internal stakeholders by identifying trends, challenges, and opportunities for improvement. Help establish scalable approaches that improve collaboration and consistency across teams. Retention Salesforce experience is preferred. Strong project management, organizational, and time-management skills. Excellent written and verbal communication skills. Ability to translate data and complex information into clear, actionable recommendations. Comfortable working cross-functionally and influencing stakeholders without direct authority. Strong problem-solving skills and a proactive approach to identifying and addressing challenges. Ability to work effectively in a fast-paced, evolving environment. Comfortable adapting processes and priorities as business needs change. Creative and innovative mindset with a willingness to develop new approaches to improve engagement and adoption. Preferred Qualifications Experience in SaaS, technology, healthcare, government, nonprofit, or other complex service-oriented environments. Experience supporting enterprise customers or managing strategic accounts. Familiarity with Salesforce reporting, dashboards, or CRM-based workflow management. Experience with customer engagement, adoption, retention, or community partnership initiatives. Experience developing performance metrics, reporting frameworks, or operational dashboards. Experience working with cross-functional teams such as Sales, Customer Success, Marketing, Revenue Operations, Analytics, or Implementation.