Key Account Manager

Role Overview: We are looking for a highly driven Key Accounts Manager - E Commerce (Accounts- Blinkit, Amazon, Myntra, Flipkart ) Operations to support and streamline day-to day operations across multiple quick-commerce channels. The fundamental requirement for the role is strong Excel skills, along with attention to detail, and the ability to coordinate cross-functionally to ensure seamless process flow. Key Responsibilities: 1. Reporting & Data Management ● Maintain and update daily/weekly performance reports - sales, sell-through, marketing etc ● Track sales, inventory, and order metrics across channels ● Support data-driven decision-making through accurate reporting 2. Cross-functional Coordination ● Liaise with merchandising, operations, PSC & marketing teams ● Ensure alignment across teams for smooth operations 3. Returns & Vendor Management ● Track returns (RTV & RTO) and coordinate resolution with channel partners ● Ensure timely closure of discrepancies and claims ● Maintain vendor communication for operational efficiency 4. Order Fulfillment & Logistics Coordination ● Ensure timely PO processing ● Work closely with Ops and logistics teams to ensure timely dispatch & track delivery ● Resolve operational issues related to delays, returns, and cancellations 5. Marketplace Operations ● Manage product listings across multiple quick commerce channels ● Ensure in sync with the catalog team for accurate cataloging, pricing, and product information updates ● Coordinate with internal teams for new product introductions and updates ● Support execution of marketing activations, promotions, offers, and new product initiatives