Multi-Unit Gym & Café Operations Manager

CNV Labs India Pvt. Ltd (iCloudEMS) · Uttar pradesh, India

Location: Bhubaneswar (or your preferred location)

Experience: Minimum 5 Years

Job Summary:

We are looking for an experienced and dynamic Gym & Café Operations Manager to oversee and manage multiple fitness centers and in-house cafés. The ideal candidate should have strong leadership skills, excellent communication, a professional personality, and proven experience in handling multi-location operations while ensuring exceptional customer service and business growth.

Key Responsibilities:

• Manage day-to-day operations of multiple gym branches and cafés.
• Lead, train, and motivate gym trainers, café staff, and operations teams.
• Drive membership sales, customer retention, and café revenue.
• Monitor branch performance, budgets, inventory, and operational costs.
• Ensure high standards of cleanliness, equipment maintenance, and customer satisfaction.
• Recruit, train, and evaluate staff performance.
• Plan marketing activities, promotions, and community engagement programs.
• Maintain compliance with safety, hygiene, and operational policies.
• Prepare MIS reports and achieve monthly revenue and profitability targets.

Required Qualifications & Skills:

• Minimum 5 years of experience managing multiple gym or fitness center operations (experience with café/F&B operations is preferred).
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Pleasing personality with a customer-first approach.
• Experience in sales, operations, budgeting, and team management.
• Ability to travel between branches as required.
• Proficient in MS Excel, reporting, and gym management software.

Preferred Background:

• Experience with fitness chains such as Gold’s Gym, Cult, Anytime Fitness, Talwalkars, Snap Fitness, or similar brands.
• Exposure to café or hospitality operations will be an added advantage.
• MBA or Bachelor’s degree in Business Administration, Hospitality, Sports Management, or a related field.

What We Offer:

• Competitive salary (based on experience)
• Performance-based incentives
• Career growth opportunities
• Opportunity to manage and expand a premium fitness and café brand

This role is ideal for someone who can successfully manage multiple gym branches , lead high-performing teams, improve customer experience, and grow both the fitness and café businesses.