Presales Manager

Job Description Oversee end-to-end lead management from multiple sources (digital campaigns, walk-ins, channel partners, referrals) Ensure prompt lead allocation, follow-ups, and qualification as per defined SLAs Drive conversion of enquiries into site visits and bookings through structured follow-up strategies Manage, mentor, and monitor the performance of the Pre-Sales / CRM executives Set daily, weekly, and monthly targets for calls, follow-ups, and conversions Conduct regular training sessions on product knowledge, call quality, and customer handling Handle high-value or escalated customer interactions professionally Ensure consistent, high-quality communication with prospective customers Maintain accurate customer information and interaction history in the CRM system Ensure complete a