Operations Analyst - Remote

Deepgram · Remote, United States

Company Overview

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.
We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.
Deepgram is hiring a

Revenue Operations Analyst

to help build and operate the systems, data, and workflows that power our GTM organization.
This is a hands-on role for someone who likes getting into the details: fixing broken workflows, improving data quality, supporting quote-to-cash and usage-based billing processes, and finding ways to automate repetitive work. You’ll work closely with GTM Engineering, Finance, Sales, Customer Success, and Renewals to make our commercial systems more reliable, scalable, and efficient.

Support and improve quote-to-cash workflows, including CPQ, order forms, contract changes, subscriptions, entitlements, and downstream system updates.
Partner with Finance and GTM Engineering on usage, billing, and monetization workflows, including reconciliation across CRM, product, billing, and finance systems.
Serve as a hands-on Salesforce and GTM systems operator, building reports, dashboards, flows, automations, and system enhancements.
Maintain strong data quality and governance across accounts, opportunities, contracts, usage, renewals, and customer records.
Identify repetitive or high-friction workflows and help build automation and AI-enabled solutions to reduce manual effort.
Partner with the Director, GTM Engineering on system requirements, testing, implementation, documentation, and ongoing optimization.
Help create scalable operating processes as Deepgram grows, while staying close to the day-to-day work that surfaces where systems need to improve.
3–4+ years of experience in Revenue Operations, GTM Systems, Sales Operations, Business Systems, or a related role.
~ Strong hands-on Salesforce experience, including reporting, flows, automation, and data management.
~ Experience working across CRM, CPQ, billing, contract, or other GTM systems.
~ Comfort using AI and automation tools to reduce manual work and improve operations.
~ Experience in a usage-based or consumption-based business.
Experience with CPQ and contract-generation tools.
Familiarity with billing or metering systems.
SQL or experience working with GTM/customer data.
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