Key Account Manager

Resollect · India

Key Account Manager – Client Relationships (BFSI)

Location: Mumbai | Full-time

About the role

We are a fast-growing B2B SaaS company building technology for lenders — banks, NBFCs, HFCs, and ARCs — to automate their collections and legal recovery workflows. As Key Account Manager, you are the single point of contact for our clients. Every request, allocation, and deliverable flows through you — you own the relationship, coordinate delivery across internal teams, and make sure clients get exactly what they need, when they need it.

What you'll do

• Be the single window for the client — the person everything routes through for new requests, notice allocations, legal allocations, and day-to-day coordination
• Own client relationships end-to-end; build trust with stakeholders from ops teams to leadership
• Translate client requirements into clear internal tasks and coordinate with legal, operations, and product teams to deliver
• Manage allocation of new notices, legal filings, and other work items to the right internal teams and track them to completion
• Prepare and deliver the dashboards, MIS, and reports clients want; run periodic reviews on volumes, SLAs, and outcomes
• Track SLAs and turnaround times; proactively flag and resolve delays before they become escalations
• Identify opportunities to expand the engagement and drive account growth
• Be the voice of the client internally — surface feedback and feature requests to the product team

What we're looking for

• 2–6 years in key account management, client servicing, or delivery — preferably in BFSI, legal services, or SaaS serving lenders
• Strong coordination and follow-through — you keep many moving parts on track without dropping anything
• Comfortable with data and reporting; able to build and explain dashboards and MIS to clients
• Exposure to NBFC/bank/ARC operations, collections, or SARFAESI processes is a strong plus
• Excellent communication and stakeholder management across all levels
• Based in Mumbai; willing to travel to client offices as needed

Why join us

• Own relationships with some of India's largest lending institutions
• High-visibility role reporting directly into leadership
• Ground-floor opportunity in a rapidly scaling company solving a massive problem in Indian lending