Quality Consultant

Tech Mahindra · Chennai, India

Skill requirement :

• Experience in various areas of SDLC, with in depth of knowledge about various methodologies like Waterfall, Agile, Testing etc.
• Quality Management Focus with exposure to SDLC, ISO, CMMI, ITIL, ETOM, Agile / DevOps. Any certifications on these is preferred
• Analytical Skills, have exposure to Six Sigma, Lean or Total Quality Management concepts
• Experience Defect, Prevention, Risk Management, Estimation, Configuration management, Process Improvement / Innovation etc
• Experience of Project Planning, Tracking & Monitoring, understanding of Software Metrics Definition & data Analysis
• Good Interpersonal, Written and Spoken Communication Skills
• Skilled in Process audits, Metrics, Root cause analysis (RCA) & process improvement

Role :

• Reviewing entire / E2E development life cycle activities and work products to ensure Compliance with QMS processes like project planning, monitoring project performance GOALs, SLA & KPI monitoring, CIPs, training, configuration management, risk management etc
• Weekly monitoring of various health reports. collection and review of identified metrics.
• Steering the customization and implementation of Quality Strategy for the assigned portfolio, aligning to delivery leaders and other stakeholders‿ expectations
• Capturing the Customer Satisfaction Levels, Facilitating Identification of Improvement Actions, Action Implementation thereby helping improve Customer Satisfaction
• Driving the implementation of delivery practices, tools, standards, models and frameworks across the assigned portfolio
• Reviewing contracts before sign off, identifying contractual commitments, enabling effective tracking of commitments
• Driving effective risk management practices and initiatives across the portfolio, including early risk identification, mitigation and reporting
• Enabling the effective closure of internal / external assessment / audit findings by delivery teams
• Facilitating SLA Monitoring, Perform Metrics Analysis, drive management by metrics culture
• Identifying and facilitating Continuous Improvements including Automation Opportunities
• Facilitating the overall delivery governance and performance reporting across services for applicable projects, programs and portfolios
• Weekly monitoring of various health reports. collection and review of identified metrics.

Job Location :: Chennai / Bangalore / Hyderabad / Pune