Client Relations Specialist

Law Offices of Mary Kennedy India · Tamil nadu, India

We are looking for a Client Relations Specialist who can build strong client relationships, communicate professionally, and ensure a smooth experience from initial inquiry through ongoing service.

This role is ideal for someone with experience in client servicing, education counseling, admissions, immigration, legal services, consulting, or other client-facing roles .

• Serve as a primary point of contact for clients and respond to inquiries professionally.
• Understand client requirements and guide them through the appropriate next steps.
• Manage client onboarding, follow-ups, and ongoing communication.
• Coordinate with internal teams to ensure timely updates and smooth service delivery.
• Maintain accurate client information, follow-up records, and updates in the CRM.
• Track pending actions and proactively follow up with clients.
• Handle client concerns with professionalism, empathy, and a solution-oriented approach.
• Assist with documentation and ensure required information is collected accurately.
• Build long-term relationships and maintain a positive client experience.

• Excellent verbal and written communication
• Strong client relationship and interpersonal skills
• CRM and lead/client tracking experience
• Strong follow-up and coordination skills
• Attention to detail and documentation
• Ability to multitask and manage multiple clients
• Professional email and telephone etiquette
• Proficiency in Microsoft Office
• Problem-solving and ownership mindset

Candidates with experience in study abroad counselling, education consulting, admissions, immigration, legal services, customer success, or client relationship management will be preferred.

Location: Chennai

Work Mode: In-Office

Shift: Night Shift – aligned with U.S. Central Time (CST) business hours

Role: Client Relations Specialist

Experience: 2–5 years in client-facing/client relationship roles

Apply: Via LinkedIn

If you’re someone who enjoys working with people, building trust, and making sure every client feels supported throughout their journey, we’d love to hear from you.