Customer Support Operations Manager
LogFix SCM Solutions Pvt Ltd · India
Job Description
We're Hiring: Assistant Manager – Customer Support Operations
Location: Egmore, Chennai
Experience: 5+ Years
Job Type: Full-Time
We're looking for an experienced and customer-focused Assistant Manager – Customer Support Operations to lead day-to-day support operations, manage customer escalations, mentor teams, and drive service excellence.
Key Skills:
- Customer Support Operations
- Team Management & Coaching
- Customer Escalation Handling
- SLA Management
- CRM & MS Excel
- Process Improvement
- Stakeholder Management
- Operational Reporting
What We're Looking For:
- 5+ years in Customer Support/Service Operations
- Minimum 2 years in Team Lead, Senior Executive, or Assistant Manager role
- Strong communication, leadership, and analytical skills
- Experience managing customer service metrics and operational excellence
If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we'd love to hear from you!
How to Apply: Send your updated resume to careers@logfixscm.com
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Details
| Company | LogFix SCM Solutions Pvt Ltd |
| Location | India |
| Type | FULL TIME |
| Niche | general |