Senior Manager - Operations

Snabbit · India

About the Company :

Snabbit is building the future of on-ground service operations by solving for high-quality, reliable workforce supply at scale. We operate at the intersection of demand, supply, and operational excellence, enabling seamless last-mile execution.

About the Role :

As the Senior Manager – Operations, you will be responsible for ensuring seamless day-to-day functioning across clusters, scaling new hoods, and building a strong supply base while maintaining world-class service standards. This role offers a unique opportunity to lead in a high-growth, category-creating startup and deliver real impact on both business scale and customer experience.

Responsibilities :

Operational Leadership

• Lead and manage a multi-layered team of Regional Cluster Manager (RCLMs) and Cluster Manager (CLMs) to ensure end-to-end operational excellence.
• Build a strong execution framework for daily city operations including booking loss reduction, Estimated Order Bridge (EOB) tracking, utilization monitoring, de-allocation control, and issue resolution.

Scaling New Markets

• Drive cluster and hood launches by ensuring readiness across manpower, training, logistics, and on-ground execution.
• Partner with cross-functional teams to guarantee seamless rollout and scalability of new Zones.

People & Supply Management

• Own the performance management, and retention of service experts at hood and cluster levels.
• Implement robust attrition control mechanisms and foster a culture of accountability, agility, and ownership among teams.

Process Excellence & Metrics

• Track and manage critical operational KPIs (TAT, utilization, supply-demand match, service quality, and customer satisfaction).
• Identify gaps and implement process improvements, automation, and SOP standardization to drive efficiency and scalability.

Stakeholder Management

• Work closely with central operations, product, and leadership teams to align on priorities, resolve bottlenecks, and deliver consistent customer experiences.
• Provide weekly business reviews with insights, risks, and action plans to drive city-level operational success.

Qualifications :

• 6–10 years of experience in city/cluster operations, logistics, or last-mile delivery. Startup or hyper-growth environment exposure is a strong plus.
• Proven track record of leading large, multi-layered teams and driving outcomes in complex, fast-paced environments.
• Strong problem-solving and decision-making skills, with the ability to balance short-term firefighting and long-term process building.
• Data-driven mindset with expertise in using dashboards, metrics, and analytics to monitor performance and drive improvements.
• High energy, ownership mindset, agility, and resilience to thrive in a dynamic and rapidly evolving startup ecosystem.

Required Skills :

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Preferred Skills :

• Experience in a startup environment.
• Familiarity with operational metrics and KPIs.

Apply Here -