Mumbai, Head Chef

Pizza 4P's · Mumbai metropolitan region, India

ABOUT PIZZA 4P'S

Pizza 4P's is a globally celebrated Japanese-Italian restaurant brand founded on the mission of 'Delivering Wow, Sharing Happiness.' Known for its artisanal pizzas, house-made cheeses, and East-meets-West flavors, 4P's operates across Vietnam, Cambodia, Japan, Indonesia, and India.

ROLE PURPOSE

The Head Chef is a senior multi-store leader responsible for overseeing and elevating Kitchen/ Food Operations across all assigned outlets. As the direct developer of Assistant Managers, the Head Chef is accountable for multi-store optimization of people, systems, financial performance, and culture — creating an environment where every store operates at a consistently high level of quality and stability.

KEY RESPONSIBILITIES

1. Multi-Store Operations Management

• Ensure consistent quality, speed, and hygiene across Pizza / Kitchen / Dessert sections in all assigned stores.
• Monitor QC, Speed, COGS, and Hygiene data for each store and lead improvement initiatives.
• Identify reproducibility gaps between stores and drive standardization efforts.
• Lead Food Operations setup for new store openings including SOP development, training, and QC systems.
• Own end-to-end store audit programs across all locations (food / service / cleanliness / safety).
• Convert audit findings into actionable Kaizen plans with clear owners, deadlines, and verification cycles.
• Maintain the ability to step into floor, kitchen, or pizza operations hands-on when needed — diagnose bottlenecks, demonstrate the 4P's standard, and coach teams to replicate it.

2. People Development & Leadership Pipeline

• Develop and coach Assistant Managers to achieve full independence and operational excellence.
• Build clear growth pathways for Leaders and Trainers within the area.
• Conduct monthly 1-on-1s, performance evaluations, and career development conversations with AMs.
• Own succession planning for Food Operations across all assigned stores.
• Ensure every store has a clear role clarity and capability map — who does what, what 'good' looks like, and what to improve.
• Drive a positive, inclusive, and motivated team culture aligned with 4P's core values.

3. Strategy Execution & System Scaling

• Analyze QC, Speed, Cost, and Guest Feedback data to drive area-wide continuous improvement.
• Implement and maintain standardized systems across stores — Recipe, SOP, QC frameworks, and training tools.
• Lead operational design for new menus, seasonal items, and special events.
• Embed 4P's Vision, Mission, and Core Values into all teams within the area.
• Create, update, and deploy SOPs where they do not yet exist (e.g., opening/closing, guest recovery, inventory control, escalation, hygiene).
• Build operational tools to drive execution consistency — audit checklists, shift handover templates, daily manager routines, training trackers, and weekly business review formats.

4. Cost & Resource Management

• Monitor and manage P&L performance across all assigned outlets.
• Improve food cost, yield, and loss-rate KPIs across all stores.
• Strengthen order accuracy, inventory management, and supply chain coordination.
• Optimize multi-store shift planning and labor productivity.
• Oversee equipment usage, maintenance scheduling, and investment recommendations.
• Analyze sales data and develop strategies to drive revenue growth across locations.

5. Cross-Functional Collaboration & Reporting

• Partner with Service, SCM, HR, and Admin teams for area-wide operational optimization.
• Report performance insights and improvement proposals to Country leadership.
• Act as the bridge between field reality and company strategy — bringing frontline voices into leadership conversations.
• Coordinate cross-location scheduling, staffing, and resource allocation.
• Support new store openings and stabilize post-opening operations by building scalable standards and training systems.

6. Guest Experience

• Champion an exceptional guest experience culture across all locations.
• Monitor guest satisfaction metrics, online reviews, and NPS scores; lead corrective actions where required.
• Personally handle escalated guest concerns or VIP situations at any location.
• Actively build relationships with regulars and VIPs, and use guest insights to improve SOPs and operational standards.

ONBOARDING & TRAINING

New joiners will go through a structured 3-month onboarding program:

Month 1–2: Immersive on-the-ground training at a designated outlet — learning 4P's food operations, culture, and quality standards firsthand.

Month 3: Gradual transition into full Head Chef responsibilities with mentorship from the Food Operations Manager.

Ongoing: Regular learning sessions, leadership workshops, and Kaizen improvement initiatives.

Output expectation by Month 3: Deliver first SOP pack + audit checklist + weekly business review routine.

QUALIFICATIONS & REQUIREMENTS

Experience

• 8+ years of progressive experience in the F&B, hospitality, or QSR industry.
• Minimum 4–5 years in a multi-unit or area management role overseeing multiple locations.
• Proven experience in Pizza / Kitchen / Dessert operations with deep understanding of improvement methods.
• Experience building SOPs and standards from scratch, or leading operational standardization in a growth-phase organization.
• Prior experience in fine dining, casual dining, or premium restaurant chains strongly preferred.
• Demonstrated track record of managing P&L, driving food cost improvement, and leading teams.
• Experience in new store openings and training system development is a plus.

Education

• Bachelor's degree in Hotel Management, Business Administration, Hospitality, or a related field.
• MBA or postgraduate qualification in Operations or Business Management is a plus.

Skills & Competencies

• Deep operational knowledge of Pizza / Kitchen / Dessert sections and quality improvement methodologies.
• Strong data analysis skills — QC, Speed, COGS, Guest Feedback, and People metrics.
• High-level coaching and mentoring capability for Assistant Managers.
• Logical problem-solving and prioritization in fast-paced, multi-store environments.
• Strong leadership and people management capabilities — inspires, coaches, and holds teams accountable.
• Project management skills — new stores, training systems, and area-wide initiatives.
• Crisis management capability in emergencies (safety, food incidents, operational disruptions).
• Commercially sharp with the ability to read financial reports and drive profitable action.
• Proficient in MS Office / Google Workspace; exposure to POS and scheduling systems preferred.
• Excellent communication skills in English (Hindi a plus).

Personal Attributes

• Deep alignment with 4P's vision — 'Delivering Wow, Sharing Happiness' is a way of working, not just a tagline.
• Culture-first mindset: embodies Authenticity, Kaizen, Compassion, and Omotenashi.
• Acts as the 'owner' of the area — accountable for outcomes and team success.
• Demonstrates educational leadership: supportive, developmental, and respectful.
• Builds a transparent, positive, and open culture across stores.
• Provides direction rather than micromanagement, enabling team autonomy.
• Motivated to grow with the company in a high-growth phase while staying hands-on with operations.

WHAT WE OFFER

• Competitive salary package (negotiable based on experience)..
• 18 days of annual leave per year.
• 50% internal dining discount across Pizza 4P's and other group brands.
• Private healthcare insurance.
• Travel allowances.
• Clear career progression path within a fast-growing global restaurant group.
• A purpose-driven work culture built around happiness, craft, and community.