Key Account Director

Responsibilities: About the role The Key Account Director owns our most strategic manufacturing accounts, a small portfolio of high-value clients where the relationship operates at Transformation Head and CXO level. This is a deep relationship and growth role: working inside the client's transformation agenda, embedding across their manufacturing footprint, and expanding revenue through new use cases, plants, and divisions. What you will own • Own a portfolio of 3–5 assigned strategic accounts, P&L accountability for retention and growth within each • Build and maintain C-suite and Transformation Head relationships, be the person clients call for strategic questions • Design account growth plans: new plants, divisions, and use cases; lead quarterly executive business reviews • Work cross-functionally with Product, Customer Success, and Migration to ensure delivery matches commitment • Identify risks early — churn signals, competitor activity and manage them proactively Persona Profile snapshot • Qualification: B.Tech preferred; MBA in Sales & Marketing an advantage • Experience: Minimum 10 years in enterprise SaaS; at least 5 in strategic account management • Track record: Proven USD 10M SaaS revenue in manufacturing vertical; manufacturing exposure is non-negotiable at this level • Relationships: Demonstrated ability to engage and influence at CXO and Transformation Head level What good looks like • Strategic depth: Thinks in multi-year account plans, not quarterly targets • Executive presence: Comfortable in a boardroom; credible with a CIO, COO, or CFO • Commercial acumen: Finds the expansion opportunity in every client conversation • Reliability: Does what they say — clients trust them more than their own vendors Key metrics • ARR expansion within portfolio (new plants, divisions, use cases) • Renewal rate and executive relationship score across portfolio KPIs / Success Metrics Revenue growth from key accounts Account retention rate Pipeline coverage (e.g., 3–4X) Customer satisfaction (CSAT/NPS) Deal closure rate Please share resumes with