Project / Zonal Coordinator - Amritsar-Punjab

Reports to: Senior Programme Manager

Location: Based in Amritsar, with travel across assigned partner locations in Punjab

Direct Reports: None

Manage day-to-day partner relationships and programme delivery for a small assigned set of partners in Punjab, combining field execution with local business development responsibility — identifying and building buyer relationships for partner products in the region.

Partner Management & Engagement

• Manage and retain the assigned partners in Punjab; document exit plans for any dropouts
• Conduct monthly calls and visits with each of the 4 partners; quarterly formal reviews
• Collect and verify 4C / 5C evidence (Craftizen’s Framework for Development) to support SPM assessments ahead of each review
• Track active beneficiary engagement monthly across assigned partners
• Facilitate volunteer involvement with assigned partners
• Support regional disability ecosystem initiatives; participate in sector events in Punjab
• Support National Petalists Day event organisation in the region
• Maintain database of potential NGO partners with disability focus in Punjab, for future scaling

Production & Quality

• Ensure SOP and training manual implementation across the 4 assigned partners
• Maintain quality acceptance standards; monitor and reduce rejection rates
• Support festival-wise production planning for assigned partners
• Support development of new products per partner with design team guidance
• Ensure eco-friendly product standards compliance across assigned partners

Business Development & Market Linkages (Punjab)

• Understand the product profile and range of the 4 assigned partners, and identify suitable buyers matched to that profile
• Identify and approach buyers specifically suited to eco-friendly products and festive-season products, within Punjab and neighbouring markets
• Identify and approach corporate, institutional, retail and bulk buyers for assigned partners' products
• Build and maintain the local opportunity pipeline for Punjab; keep it current
• Support event and stall participation in Punjab aligned with the festival calendar

Field Data & Reporting

• Collect and submit field data for assigned partners on time and accurately
• Document impact stories and case studies for assigned partners
• Submit visit reports within 48 hours of every partner visit
• Maintain updated partner database and beneficiary records for assigned partners

Policy Compliance & Finance

• Comply with Craftizen financial policy; no unapproved spend
• Submit expense claims and settlements on time per HR policy
• Adhere to HR policy (leave, travel, conduct)
• Flag irregularities to SPM immediately

• Retention of all 4 assigned partners, with documented exit plans where applicable
• 4C evidence verified ahead of each SPM review; beneficiary engagement tracked monthly
• Quality and eco-friendly compliance maintained across assigned partners
• Local buyer pipeline built and maintained, with demonstrated matches between partner product profile and buyer type, including eco-friendly and festive-season buyers specifically
• Field data and visit reports submitted on time; impact stories documented per partner
• Full financial and HR policy compliance

Education

Bachelor's degree in Business, Development Studies, Social Sciences, Management or related field.

Experience

3 to 5 years of programme management, field operations or business development experience. Experience managing partner relationships and buyer/market linkages preferred.

Skills & Competencies

• Partner relationship management and field execution
• Basic lead generation and buyer outreach
• Understanding of product-to-market fit, including eco-friendly and seasonal/festive product categories
• Data management and reporting accuracy
• Independent decision-making, given single-person coverage of the Punjab region
• Communication and coordination with SPM and Design/BD functions
• Ability to prioritize and multi-task
• Expertise in Microsoft Office Suite

Salary

Rs,35000 - Rs, 40000