Customer Service Specialist
Motion Recruitment · San Diego, California, United States
FULL TIMEpermanent
Job Description
Our client, a leader in the FinTech industry is seeking a Customer Escalations Specialist. This is a hybrid position that will be onsite 3x per week in San Diego, CA.
Submit your CV and any additional required information after you have read this description by clicking on the application button.
*This a 1-year W2 contract with benefits & paid holidays!*
As a Customer Escalations Specialist, you will provide front-line, escalated support for B2B clients and customers, ensure that customers are satisfied with products, services, and features.
What You Will Be DoingManage 10-15 escalated customer issues via phone, email, text, and chat, ensuring timely and professional responses and accurately routing interested parties to appropriate departmentsDevelop in-depth knowledge of products, services, etc. and effectively convey information to customersLeverage de-escalation techniques to drive timely issue resolutionsCreate and maintain customer records within CRM platforms while ensuring data accuracy and completeness
Desired Skills & ExperienceBachelor's degree in relevant field2+ years of experience working in a customer service, contact center, or client support environment, with recent experience supporting escalated callsPrior experience using Salesforce, Claude, ChatGPT, and SlackPrior experience in financial services, SaaS, or FinTech industries a plus!
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. xzbcwsv Applicants need to make their needs known in advance.
Submit your CV and any additional required information after you have read this description by clicking on the application button.
*This a 1-year W2 contract with benefits & paid holidays!*
As a Customer Escalations Specialist, you will provide front-line, escalated support for B2B clients and customers, ensure that customers are satisfied with products, services, and features.
What You Will Be DoingManage 10-15 escalated customer issues via phone, email, text, and chat, ensuring timely and professional responses and accurately routing interested parties to appropriate departmentsDevelop in-depth knowledge of products, services, etc. and effectively convey information to customersLeverage de-escalation techniques to drive timely issue resolutionsCreate and maintain customer records within CRM platforms while ensuring data accuracy and completeness
Desired Skills & ExperienceBachelor's degree in relevant field2+ years of experience working in a customer service, contact center, or client support environment, with recent experience supporting escalated callsPrior experience using Salesforce, Claude, ChatGPT, and SlackPrior experience in financial services, SaaS, or FinTech industries a plus!
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. xzbcwsv Applicants need to make their needs known in advance.
Details
| Company | Motion Recruitment |
| Location | San Diego, California, United States |
| Type | FULL TIME |
| Niche | tech |
| Experience | permanent |