Technical Support Specialist

OrbiTouch HR (orbiTouch outsourcing pvt ltd) · India

Profile : Technical Support Engineer

Experience: 1+ Years

Location: Hyderabad

Salary: 3LPA

Job Summary

A Technical Support Engineer to provide technical support for IT infrastructure, systems, networks, servers, and end-user environments. The candidate will be responsible for troubleshooting technical issues, maintaining IT infrastructure, and ensuring smooth day-to-day operations.

Key Responsibilities

• Provide technical support for Windows servers, desktops, laptops, and IT infrastructure.
• Troubleshoot Windows OS, Active Directory, Group Policy, DNS, and DHCP issues.
• Perform user and computer management, password resets, and basic domain administration.
• Monitor and troubleshoot network connectivity, IP, VLAN, and basic routing issues.
• Support VMware, vSphere, ESXi, and Microsoft Hyper-V environments.
• Perform backup monitoring, troubleshooting, restore, and recovery activities.
• Support storage systems including NAS, SAN, RAID, and iSCSI.
• Troubleshoot server hardware, disks, RAID controllers, RAM, NICs, and other components.
• Manage file and folder permissions, NTFS permissions, and shared folders.
• Use troubleshooting tools such as Event Viewer, Task Manager, Services, Device Manager, Disk Management, Ping, Tracert, NSLookup, Telnet, and Netstat.
• Maintain technical documentation and prepare incident/service reports.
• Coordinate with vendors and technical teams for issue resolution.
• Follow IT security, backup, and operational procedures.

Technical Skills

Windows & Active Directory

• Windows Server 2016/2019/2022
• Active Directory, AD DS, Domain Controller
• Group Policy, GPO, GPMC
• DNS, DHCP, User & Computer Management
• Windows Troubleshooting, Event Viewer, Services, Registry, Windows Updates

Virtualization

• VMware, vSphere, ESXi
• Microsoft Hyper-V
• Virtual Machine Administration and Troubleshooting

Networking

• TCP/IP, IPv4, Subnetting, Default Gateway
• DNS, DHCP, VLAN and Basic Routing
• Ping, Tracert/Traceroute, NSLookup, Telnet, Test-NetConnection, Netstat

Backup

• Backup & Recovery concepts
• Full, Incremental and Differential Backup
• Backup Retention, Restore and Recovery
• Acronis, Veeam, Commvault, Veritas, Windows Server Backup, Azure Backup

Storage & Hardware

• NAS, SAN, RAID, iSCSI, SMB/CIFS
• Server Hardware, CPU, RAM, HDD/SSD, RAID Controller and NIC
• Dell, HPE and Lenovo Servers
• Hardware and Storage Troubleshooting

File Services

• Windows File Server
• NTFS and Share Permissions
• SMB

Required Skills

• Good troubleshooting and problem-solving skills.
• Basic understanding of IT infrastructure and networking.
• Good communication and customer-handling skills.
• Ability to diagnose and resolve technical issues independently.
• Willingness to learn new technologies and work with different IT environments.

Qualifications & Experience

• Bachelor’s degree/Diploma in Computer Science, Information Technology, Electronics, or a related field.
• 1+ years of experience in Technical Support, IT Support, System Administration, or Infrastructure Support.
• Experience in enterprise IT environments will be an added advantage.