IT Service Desk Manager

As IT Service Desk Manager at FLSmidth A/S, you will lead a team dedicated to providing exceptional IT support, ensuring efficient and reliable service delivery for our global operations. You will be responsible for overseeing all aspects of our service desk, driving continuous improvement, and maintaining high user satisfaction. Job Responsibilities:** * Manage and mentor a team of IT support specialists, fostering a positive and productive work environment. * Oversee the daily operations of the IT Service Desk, including incident management, request fulfillment, and problem management processes. * Develop, implement, and maintain service desk policies, procedures, and best practices to optimize efficiency and effectiveness. * Monitor service desk performance metrics, analyze trends, and