Part Time Lead Retail Sales Associate

Lead Retail Sales AssociateThe Lead Retail Sales Associate takes pride in ownership of operational tasks while influencing others. They are the product and industry experts in our Retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong.Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA) and Texas (goodblend). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere.What You Will Be DoingAct as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team.Assume the role of Manager on Duty as needed responsible for operational tasks for opening, closing, banking and security of the store.Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport in alignment using established customer service model.Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration.Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information.Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).Appropriately resolves customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.Experience And Skills You'll BringRequiredAge 21 or overHigh School Diploma or equivalentValid Government-Issued Photo ID2 years' experience in Retail or similar industry where customer service is criticalMust be flexible regarding work schedule, including evenings, weekends, and holidaysStrong attention to detail and ability to multitask, plan, prioritize, and manage time effectivelyExcellent verbal and written communication skillsAbility to deal with difficult situations and resolve in a timely and professional mannerMicrosoft Office Suite proficient levelPreferredProven track record of leadership capabilitiesPhysical RequirementsMust be able to remain in a stationary position for prolonged periods during the shiftAbility to assist with lifting stock and materialsOccasionally positions self to retrieve product or material in the store throughout the duration of the shiftYou Will Be Successful If You…Are self-motivated; micro-managing isn't fun for anyoneRoll your sleeves up and do the work; strategy is important, but so is getting stuff doneCan work fast and be flexible; our industry is always changingPlay nice with others; we collaborate with each other a lotThink creatively; sometimes, the "traditional" solution isn't the best oneWhat You GetEmployee discountPet InsuranceChance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares programPARALLEL IS UNITED BY OUR VISION, MISSION, & VALUESOur Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | AgilityWe are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.