Customer support and operations manager || b2b || bangalore || upto 40 lpa

Customer Support and Operations Manager

Bangalore

Job Post

We are hiring for a Customer Support and Operations Manager for a fast-growing B2 B Saa S company based in Bangalore.

We are looking for professionals with strong experience in customer support, customer operations, and customer experience management within Saa S, internet marketplace, or software product companies.

In this role, you will be responsible for leading customer support and operations initiatives, improving customer experience, managing cross-functional coordination, and driving process efficiency at scale.

Key Responsibilities:

Lead and manage customer support and operations teams Drive customer satisfaction, retention, and onboarding experience Handle escalations and ensure smooth issue resolution Collaborate closely with Product, Engineering, and Sales teams Define and monitor KPIs related to customer experience and operational efficiency Identify process improvement opportunities and drive automation initiatives Work on customer-centric strategies to enhance overall service delivery Utilize AI tools and workflow automation platforms to improve operational efficiency

Ideal Candidate:

7+ years of experience in Customer Support / Customer Experience / Operations Strong exposure to B2 B Saa S or software product companies Experience managing teams and customer-facing operations Excellent stakeholder management and communication skills Strong analytical and problem-solving capabilities Hands-on exposure to APIs, Postman, or technical support environments is preferred Experience with AI tools, automation, or process optimization will be an added advantage

If this opportunity aligns with your experience and interest, feel free to apply or share your profile.