Customer Success Manager

We are looking for a customer-focused Customer Success Manager to ensure clients achieve maximum value from our products and services. The ideal candidate will own the post-sales customer journey, drive product adoption, build strong client relationships, and improve customer retention. Willingness to work in US/UK shifts is preferred. Responsibilities Manage customer onboarding and ensure a smooth transition from the Sales team. Build and maintain strong relationships with customers as their primary point of contact. Drive product adoption through training, regular check-ins, and business reviews. Monitor customer health, address concerns proactively, and minimize churn. Collaborate with Sales, Product, and Support teams to resolve customer issues. Manage renewals and identify upsell and