Academic counsellor

AAFT · India

Job Title: Sales counsellor

Location: Noida

We are looking for an enthusiastic and customer-focused Sales Counsellor to guide prospective clients/students, understand their needs, and convert inquiries into successful enrollments/sales. The ideal candidate should be a strong communicator with excellent persuasion and relationship-building skills.

✅ Key Responsibilities

• Counsel prospective customers/students via calls, walk-ins, and online inquiries
• Understand customer needs and recommend suitable products/courses/services
• Convert leads into sales/enrollments and achieve monthly targets
• Handle inbound and outbound calls, emails, and follow-ups
• Maintain accurate records of leads, conversions, and interactions in CRM
• Explain features, benefits, and pricing clearly to customers
• Address customer queries, concerns, and objections professionally
• Build and maintain strong relationships with customers/students
• Coordinate with marketing and operations teams for smooth onboarding
• Participate in promotional activities, events, or seminars if required

Required Skills & Qualifications

• Graduate in any discipline (MBA/Marketing/Education preferred)
• Experience in sales, counselling, or customer support is a plus
• Excellent communication and interpersonal skills
• Strong convincing, negotiation, and follow-up skills
• Target-driven and result-oriented mindset
• Ability to work under pressure and meet deadlines
• Basic knowledge of MS Office / CRM systems