Director, AI Strategy & Automation for Contact Center

100 Shift4 Payments, LLC · Center valley, United States

Shift4 is seeking a Director to shape the AI strategy for the Contact Center and drive automation initiatives that reduce customer contacts and shift volume to cost-efficient channels. This on-site role collaborates with Technology, Product, and Support leaders to craft scalable, ROI-focused solutions.

Responsibilities include defining the automation roadmap, building a governance framework, and presenting outcomes to executives.