Walk-in Drive on 19th Sept | Help Desk Support Engineer
Movate · India
Job Description
Walk-in Drive | Help Desk Support Engineer | Hyderabad
Movate Technologies is hiring!
Join us for a Walk-in Drive for the position of Help Desk Support Engineer at our Hyderabad office.
Date: 19th Sept, Saturday
Location: Movate Technologies, Trendset Apartments, 1, Nanakramguda Road, Financial District, Nanakramguda, Telangana 500032
Position: Help Desk Support Engineer
Experience: 1 to 3 Years
Key Requirements
- Excellent spoken and written English communication skills (B1 CEFR level or above)
- Strong customer service orientation
- Mid-level troubleshooting skills
- Ability to identify and resolve technical issues using SOPs and Knowledge Base articles
- Experience supporting users through Chat, Phone, and Email
- Ability to work in a fast-paced support environment
Technical Skills
- Basic troubleshooting experience on:
- Windows
- Mac OS
- Linux
- Chrome OS
- Hardware and software troubleshooting
- User support and issue resolution
- Documentation and ticket management
- Escalation handling and incident management
Roles & Responsibilities
- Provide remote technical support via Phone, Chat, and Email
- Diagnose and resolve hardware, software, and user-related issues
- Follow documented troubleshooting procedures and knowledge articles
- Document issues, resolutions, and troubleshooting steps
- Collaborate with internal teams for escalations and issue resolution
- Support deployment of new processes, SOPs, and system changes
Why Join Movate?
- Work with global customers
- Gain exposure to multiple technologies and operating systems
- Fast-paced learning environment
- Excellent career growth opportunities
Walk in and explore exciting career opportunities with Movate Technologies!
Venue:
Movate Technologies
Trendset Apartments, 1, Nanakramguda Road, Financial District, Nanakramguda, Telangana 500032
Bring: Updated Resume, Government ID Proof, and Passport-size Photograph.