Customer relationship management executive

From enquiry → trial → enrolment.
Maintain and update the CRM and Flow Sports Life app in real time, ensuring every call, status and follow-up is properly recorded.
Respond to Whats App enquiries promptly and professionally.
Coordinate with coaches and operations teams for trial scheduling, batch allocation and parent queries.
Maintain accurate CRM data with correct venue, sport and lead details.
Prepare daily and weekly reports covering calls, connections, trials booked, conversions and drop-off reasons.
Requirements
Fluent in Hindi and English , both spoken and written.
Good communication skills with a confident and professional phone presence.
Basic knowledge of Google Sheets / MS Excel.
Comfortable using Whats App Business, smartphone applications and CRM software.
Strong follow-up discipline and attention to detail.
Comfortable working 6 days a week, on-site in Gurugram.
Freshers are welcome to apply.
Good to Have
Experience in tele-calling, inside sales, admissions, Ed Tech, fitness or academy operations.
Previous experience working with a CRM.
Interest in badminton or football.
Ability to manage high call volumes while maintaining quality conversations.
What We Offer
Opportunity to work with a growing sports-tech brand.
Training on our CRM and technology platform.
Direct ownership of the enquiry-to-enrolment journey.
Fixed salary + performance incentives based on conversions.
Location: Gurugram, Haryana
Employment Type: Full-time
Working Days: 6 days/week
Experience: 0–3 years | Freshers welcome
How to Apply: Apply through Linked In or send your CV to . Please mention your current location and notice period.