Customer Success

Junior Account ManagerLondon£50,000 – £70,000 (DOE) + bonus + benefitsThis is a scaling capital markets technology business backed by a leading growth investor. The platform supports investor relations, corporate access and capital markets teams, and a recent acquisition has significantly widened what they offer clients. They're now growing the customer success team with two new hires to keep pace with the growth in client base.What you'll doOwn and grow a portfolio of 10–12 client accounts, tiered by account sizeDrive ARR growth and increase total contract value, including converting shorter-term agreements into longer, multi-year renewalsIdentify and flag cross-sell opportunities within your accounts, working alongside sales colleagues on larger opportunities while staying closely involved in the client relationshipPartner closely with a dedicated product specialist on technical configuration and training, building enough product knowledge yourself to accurately capture client requirementsMonitor and report on account health across retention, client satisfaction (NPS), product engagement and relationships with senior client stakeholdersBuild strong working relationships across sales, product and leadership to get the best outcomes for your accountsPresent account updates directly to senior leadership as requiredWhat they're looking for2–3 years' experience in a customer-facing role such as account management, customer success or client servicesExposure to sales research, corporate access workflows or investor-facing processes is an advantageSome experience working alongside a sales function (e.g. lead generation or deal support) is beneficial, though closed deals are not requiredBackground with financial data, corporate access or investor relations platforms is a plusStrong communication skills, comfortable working across multiple departmentsResilient and thick-skinned, with the confidence to engage directly with demanding senior stakeholdersSelf-starting and reliable, able to follow through on commitments without close supervisionA degree from a strong university is a plus, but not essential where experience is strong #J-18808-Ljbffr