Forecast and Planning Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Forecasting Analyst is responsible for organizing, normalizing and analyzing historical data along with available business intelligence to produce a forecast of future monthly and daily workloads. Specifically, responsible for long-range, intermediate, and near-term forecasts of work units and handle time for various work types, including calls, email, chat, and offline contacts across numerous contact types and lines of business. The Forecasting and Planning team leads a multi-market, strategic planning process that