Assistant Manager - Client Solutions

Nextyn · India

About Nextyn:

Nextyn is a fast-growing expert network company that enables clients worldwide to connect with industry experts for research, consulting, and strategic decision-making.

With a growing global presence, we work with clients across geographies and industries, helping them access high-quality expert insights to support critical business and investment decisions.

Role Summary

As an Assistant Manager – Client Solutions , you will manage key client relationships while leading a team of Associates/Analysts responsible for delivering high-quality expert research and engagement.

The role combines client relationship management, team leadership, expert identification, project delivery, and account growth . You will be responsible for understanding client requirements, ensuring timely and high-quality execution, developing your team, and identifying opportunities to strengthen and grow client accounts.

Key Responsibilities

1. Client Relationship Management

• Own end-to-end relationships with a portfolio of key clients and understand their research objectives, priorities, and evolving requirements.
• Act as the primary point of contact for client queries, escalations, and project-related discussions.
• Build strong, long-term relationships that support client retention and account growth.
• Maintain a high level of responsiveness and ensure a consistent client experience across engagements.

2. Team Management & Development

• Recruit, onboard, train, and develop Associates/Analysts within the Client Solutions team.
• Set clear goals and expectations and monitor individual and team performance.
• Provide regular coaching, feedback, and support to help team members build their client management, research, and expert engagement capabilities.
• Build a high-performing team that can independently manage projects and deliver against client expectations.

3. Expert Identification & Engagement

• Oversee the identification, evaluation, and engagement of relevant industry experts for client requirements.
• Guide the team on expert sourcing strategies and quality evaluation criteria.
• Ensure experts identified are relevant, credible, and aligned with the client's research objectives.
• Take ownership of specialized, complex, or high-priority expert searches when required.

4. Account Growth & Revenue

• Own revenue targets for assigned accounts and work towards achieving account growth objectives.
• Identify opportunities for upselling, cross-selling, and expanding relationships across client accounts.
• Track account performance and proactively highlight potential risks and growth opportunities to leadership.
• Support client proposals, pricing discussions, and commercial conversations where required.

5. Project Coordination & Delivery

• Oversee the timely and high-quality execution of projects managed by the team.
• Coordinate with internal teams including Research, Operations, and Compliance to resolve project-related bottlenecks.
• Monitor turnaround times, project progress, and quality standards across active engagements.
• Step in where required to resolve critical issues and ensure client commitments are met.

6. Research & Insights

• Guide the team on qualitative and quantitative research approaches based on client requirements.
• Review and validate research outputs, expert profiles, and market insights before client delivery.
• Develop a strong understanding of relevant industries and market trends to support client conversations and internal decision-making.
• Use research and market insights to identify relevant experts and strengthen project outcomes.

Qualifications & Skills

Education

• Bachelor's or Master's degree in Business, Economics, Management, or a related field.

Experience

• 2–5 years of relevant experience in expert networks, client management, account management, research, consulting, or a similar client-facing environment.
• Prior experience managing or mentoring a team is preferred.
• Experience in expert networks, market research, consulting, or professional services will be an advantage.

Skills

• Strong verbal and written communication skills.
• Strong client and stakeholder management abilities.
• Proven ability to manage, coach, and develop a team.
• Strong analytical, research, and problem-solving skills.
• Good business judgment and the ability to understand client requirements.
• Ability to manage multiple accounts, projects, and priorities in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, and Outlook.
• Strong ownership, attention to detail, and ability to work effectively under deadlines.

Location & Joining

• Location: Mumbai
• Work Model: Work from Office
• Preference: Immediate joiners preferred

What Nextyn Offers

• Work-from-office environment with structured working hours.
• Opportunity to work with global clients and senior industry experts.
• Leadership exposure through team management and account ownership.
• Opportunities to build expertise across industries and develop strong client-facing capabilities.
• Learning and career growth opportunities within a rapidly scaling organization.
• Competitive compensation and benefits, including PF and insurance.