QA & Reporting Manager, AI-Driven Call Centers

Mobilink Microfinance Bank Ltd · Pakistan

Mobilink Microfinance Bank Ltd. seeks a Manager Quality Assurance & Reporting Call Centers to oversee QA governance across outsourced centers and ensure adherence to frameworks, scripts, and compliance.

You will lead calibration, monitor service levels, and report customer experience metrics to senior management. The role requires a IT-focused bachelor’s degree, 3–4 years’ experience, and strong analytical, reporting, and communication skills to drive AI-driven transformation initiatives within