Sales Operations Manager

Role : Sales Operations LeadDesignation: Senior ManagerExperience: Minimum 12 yearsLocation: Princeton, NJ

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Position OverviewThe Sales Operations Lead plays a critical role in driving sales effectiveness, revenue growth, and operational efficiency for the IT services business. This role focuses on optimizing sales processes, CRM governance, pipeline management, forecasting accuracy, and enabling the sales team with data-driven insights.The individual partners closely with Sales Leadership, Finance, Delivery, and Marketing teams to streamline operations, enhance productivity, and support strategic decision-making.
Key Responsibilities
Sales Process & GovernanceDesign, implement, and continuously improve sales processes across the sales lifecycleEnsure adherence to defined sales methodologies and deal governance frameworksStandardize proposal, pricing, and contract approval workflows2. Pipeline Management & ForecastingDrive pipeline hygiene and ensure accurate tracking in CRM systems (Salesforce, HubSpot, etc.)Build and manage sales dashboards, reports, and KPIsPartner with sales leadership to provide reliable forecasting and revenue visibility3. CRM & Data ManagementOwn CRM governance, data accuracy, and reporting structuresOptimize CRM usage to improve deal tracking and conversion ratiosIdentify gaps in data quality and implement corrective actions4. Sales Performance & AnalyticsAnalyze sales performance metrics (win rate, deal size, conversion ratios, sales cycle)Identify trends, risks, and growth opportunitiesProvide actionable insights to leadership for strategic planning5. Deal Support & Commercial OperationsAssist in complex deal structuring, pricing strategies, and margin optimizationEnsure alignment with financial goals and internal approval policiesCoordinate with legal and finance teams for contracts and compliance6. Stakeholder Management xzbcwsv Act as a liaison between Sales, Finance, Delivery, HR, and Leadership teamsSupport executive reviews such as QBRs (Quarterly Business Reviews)Ensure alignment of sales goals with organizational strategy
Key Skills & CompetenciesStrong understanding of IT services sales models (AMS, Digital, Cloud, AI, Consulting)Expertise in CRM tools (Salesforce preferred) and reporting tools (Power BI, Tableau)Advanced analytical and data interpretation skillsStrong financial acumen (pricing, margins, revenue forecasting)Process-oriented mindset with focus on scalability and automationExcellent stakeholder management and communication skills