Quality Assurance Manager

Quality Assurance ManagerLa Chiquita Tortilla Mfr. | Atlanta, Georgia
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Full-Time | On-SiteCompany DescriptionEstablished in 1979, La Chiquita Tortilla is a family-owned and operated manufacturer of premium flour and corn tortillas and chips. We use high-quality ingredients and develop customized products, including colored and flavored options, for local businesses and some of the nation’s largest restaurant chains.With manufacturing facilities in Atlanta, Georgia, and Orlando, Florida, we are committed to food safety, consistent quality, and exceptional customer service. Our goal is to be the best, not the biggest.Position SummaryThe Quality Assurance Manager leads the Atlanta facility’s quality assurance and food safety programs, ensuring products meet company standards, customer specifications, and applicable regulatory requirements.This position manages QA coverage across three production shifts, with 12 QA Technicians per shift, totaling 21 technicians. The manager provides leadership, training, and accountability while partnering with production, sanitation, maintenance, and senior management to maintain a strong food safety culture and drive continuous improvement.Key ResponsibilitiesTeam LeadershipManage, develop, and evaluate the QA team across all three shifts.Establish clear expectations for inspections, testing, documentation, escalation, and shift handoffs.Coordinate staffing and schedules to maintain effective QA coverage.Train and coach employees on food safety, product quality, hygiene, and company procedures.Maintain a regular presence across all shifts to ensure consistent execution and accountability.Food Safety and Quality ProgramsOversee HACCP, preventive controls, GMPs, allergen management, sanitation verification, environmental monitoring, traceability, and related programs.Develop, review, and maintain standard operating procedures, product specifications, inspection procedures, and quality records.Oversee incoming material, in-process, packaging, and finished product inspections and testing.Verify compliance with formulation, labeling, coding, weight, and customer requirements.Monitor manufacturing controls and identify opportunities to improve product consistency and reduce defects, waste, and complaints.Exercise authority to place materials or products on hold and stop production when food safety or quality requirements are not met.Audits and ComplianceLead preparation for regulatory inspections, customer audits, and third-party certification audits.Maintain audit readiness and support continued achievement of the highest applicable BRCGS and AIB ratings.Manage applicable certification requirements, including Organic, Gluten Free, Non-GMO, and RSPO.Ensure compliance with applicable FDA requirements, FSMA, and other relevant regulations.Coordinate corrective actions and verify timely, effective closure of audit findings.Investigations and Continuous ImprovementLead investigations into customer complaints, nonconforming products, process deviations, and food safety concerns.Conduct root cause analysis and implement corrective and preventive actions.Manage product holds, disposition, and release with appropriate documentation and authorization.Support mock recalls, traceability exercises, and recall readiness.Track quality and food safety performance, analyze trends, and report results and improvement priorities to leadership.Partner with operations, sanitation, and maintenance to resolve recurring issues and strengthen manufacturing controls.QualificationsBachelor’s degree in Food Science, Microbiology, Quality Management, Engineering, or a related field, or equivalent relevant food manufacturing experience.Several years of progressive quality assurance and food safety experience, including management responsibility in a manufacturing environment.Bakery, tortilla, or snack manufacturing experience preferred.Demonstrated ability to lead a large team across multiple shifts.Strong working knowledge of HACCP, GMPs, preventive controls, allergen management, sanitation, and environmental monitoring.Experience leading third-party audits, customer audits, and regulatory inspections.Familiarity with BRCGS, AIB, Organic, Gluten Free, Non-GMO, and RSPO requirements, as applicable.Strong skills in root cause analysis, corrective actions, data analysis, and continuous improvement.Excellent communication, training, documentation, and organizational skills.Ability to make timely, sound decisions and enforce food safety and quality standards.HACCP certification required; PCQI training preferred.English/Spanish bilingual skills preferred.Work Environment and ScheduleThis is an on-site position in an active food manufacturing facility. xzbcwsv The role requires regular time on the production floor and flexibility to support all three shifts, including occasional nights and weekends for audits, investigations, training, or operational needs.