Service Delivery - Pharmacovigilence Representative

Overall Purpose of the Job Performs case import and case registration for reports received in the mailbox according to applicable work instructions/manuals. Responsibilities/Authorities Prioritizes cases according to Day Zero and seriousness, ensuring they are completed within the timelines specified in SWIs/SOPs/Manuals. Downloads Health Authority cases. Performs pre-triage, triage, and case registration activities as per client SOPs/Manuals/Job Aids. Checks validation rules for any special timeline submissions applicable to the respective case. Performs reconciliation activities as applicable. Carries out other responsibilities as assigned by the supervisor and managers. Provides training and mentoring to team members, when applicable. Educational and Experience Requirements Minimum qual