Learning Coordinator

Learning Co-ordinator

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Key Responsibilities
Stakeholder Relationship Management: Build and maintain strong relationships with project teams, contractors, training leads, instructors, internal support functions, and external providers. Act as a dependable point of contact, understand stakeholder needs thoroughly, and provide clear, timely updates on progress and outcomes.
Demand Capture and Coordination: Work closely with stakeholders to identify, clarify, and document training requirements. Confirm audience profiles, volumes, timescales, priorities, funding sources, and expected outcomes before adding activities to the delivery plan.
Delivery Planning: Convert agreed demand into practical short- and medium-term plans, coordinating course schedules, instructor availability, venues, equipment, materials, and learner needs. Anticipate dependencies and adjust plans to reflect changing project priorities.
Scheduling and Resource Management: Maintain an integrated training schedule to maximise use of instructors, classrooms, and delivery capacity. Resolve scheduling conflicts, identify gaps, and escalate resource constraints or risks promptly to enable timely action.
Training Administration: Manage all administrative aspects of training activities, including bookings, joining instructions, attendance tracking, completion records, course documentation, action logs, and follow-ups. Ensure records are accurate, controlled, and readily accessible.
Reporting and Management Information: Produce clear, insightful weekly and monthly reports, dashboards, and presentations on demand, delivery, attendance, cancellations, no-shows, capacity, utilisation, income (where relevant), risks, and upcoming milestones. Ensure data accuracy and highlight key trends, variances, and recommended actions.
Meetings and Action Tracking: Organise stakeholder and planning meetings, prepare agendas and supporting materials, record decisions, and maintain action trackers. Monitor progress against commitments and deadlines to ensure accountability.
Risk and Issue Management: Monitor delivery risks, issues, and dependencies, working with owners to apply mitigation strategies and escalate concerns that could affect timelines, quality, or stakeholder expectations.
Supplier and Internal Liaison: Coordinate effectively with external training providers and internal teams to confirm requirements, availability, documentation, and delivery arrangements, ensuring consistent and accurate communication to all stakeholders.
Skills and Experience
Stakeholder Management: Proven ability to build strong relationships and collaborate confidently across diverse teams, offering constructive challenge while maintaining trust through clear, reliable communication.
Planning and Coordination: Experience managing competing priorities, schedules, actions, and dependencies within dynamic project or operational settings.
Administration and Attention to Detail: Organised and methodical approach to record-keeping, documentation, and follow-up, demonstrating accuracy and accountability.
Reporting and Data Analysis: Skilled in gathering, validating, and analysing data, producing concise reports that highlight trends, risks, and key decisions.
Communication: Excellent written and verbal communication skills, with the ability to tailor messages effectively for stakeholders at all levels.
Digital Proficiency: Competent in Microsoft Excel, PowerPoint, Word, Outlook, and Teams. Experience with learning management systems, Power BI, or other reporting tools is advantageous.
Relevant Experience: Previous experience in learning co-ordination, training administration, project co-ordination, or related roles. xrexnqw Experience in safety-critical, regulated, or complex project environments is highly desirable.