Guest Relations Specialist

BPTP Ltd. · Haryana, India

Job Purpose:

The Guest Relationship Executive (GRE) will be the first point of contact for customers visiting the BPTP Clubs. The role focuses on delivering a premium customer experience, assisting walk-in clients, and providing seamless support to the Clubs team to enhance customer engagement and conversion.

Key Responsibilities:

• Welcome and greet customers at the Club in a warm, professional, and courteous manner.
• Maintain visitor records and ensure proper documentation as per company process.
• Ensure the Club ambience, hygiene, and overall presentation meet brand standards.
• Handle customer concerns or queries with empathy and escalate when required.
• Support the sales team during events, site visits, and promotional activities at the club.

Eligibility & Requirements:

• Min. 1 year Experience in Guest Relations role in Hospitality.
• Excellent communication skills with strong customer-handling abilities.
• Presentable personality with a high level of professionalism and grooming standards.
• Experience in delivering premium/luxury customer service.
• Ability to multitask and work in a fast-paced, customer-facing environment.
• Proficiency in English and Hindi; knowledge of additional languages is an advantage.

Key Skills & Competencies:

• Exceptional interpersonal and communication skills
• Customer-centric approach
• Problem-solving and coordination skills
• Team player with a proactive attitude
• Strong service orientation and attention to detail

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