IT Help Desk Technician

Civic Tech · United States

Salary: $60,000 - 72,800 per year Requirements:

• We require 3+ years of experience in a hands-on IT support role with regular client-facing or field service responsibilities.
• We require strong desktop support skills across Windows 11; macOS experience is a plus.
• We require working knowledge of Active Directory, Microsoft 365, and Exchange Online administration.
• We require familiarity with core networking concepts such as TCP/IP, DNS, DHCP, VLANs, switching, and wireless.
• We require experience using a ticketing or service management system.
• We require a valid drivers license and reliable personal transportation, as the role involves regular travel to client sites.
• We require excellent interpersonal and communication skills, including the ability to explain technical topics to non-technical stakeholders.
• We require strong organizational habits, including tracking open items, following through on commitments, and managing time independently in the field.
• CompTIA A+, Network+, or Security+ certification is preferred.
• We require 3 years of Windows desktop support experience.
• We require 1 year of Active Directory management experience.
• Santa Fe, NM 87509 is preferred as the work location.

• We serve as the primary point of contact for assigned clients, building trust, communicating clearly, and representing Civic Tech professionally.
• We participate in client onboarding and technology transition projects as needed.
• We deliver remote technical support across client locations, including endpoint hardware, operating systems, peripherals, and connectivity.
• We diagnose and resolve workstation issues in Windows and macOS environments quickly and accurately.
• We manage hardware imaging, provisioning, and lifecycle refresh for end-user devices.
• We maintain detailed ticket notes in the service management platform, documenting each issue and resolution.
• We escalate complex infrastructure issues to the Systems team with precise, thorough documentation.

• Active Directory
• Hardware
• Support
• macOS
• Microsoft 365
• Network
• Security
• TCP/IP
• Windows
• Office 365

More:

Civic Tech is growing and seeking a skilled, client-ready IT professional who combines strong communication with excellent desktop support. We want someone who can move comfortably between end-user support and the infrastructure layer, solving immediate problems while helping strengthen long-term technology health. The role includes regular client communication, ticket queue management, and coordination with the right Civic Tech resource to support each client. This is an in-person position based in Santa Fe, NM, with benefits including 401(k), 401(k) matching, dental, vision, life insurance, flexible scheduling, paid time off, and professional development assistance. The posted pay range is $60,000 to $72,800 per year.

last updated 39 week of 2026