Associate - Student Support Operations | BU: WP International

upGrad International · Mumbai, India

Position Title: Associate - Student Support Operations

Business Unit: WP International

Experience: 1+ yrs

Location: Marol, Mumbai

Shift Timing: 12:30 PM to 9:30 PM (Mon to Sat)

About the Role

We are seeking a Associate - Student Support Operations/Program Coordinator to support the smooth execution and management of programs across multiple stakeholders. The ideal candidate will have strong analytical abilities, excellent communication skills, and a proactive approach to problem-solving. This role requires close collaboration with internal teams, learners, and external partners to ensure seamless program operations and learner experience.

Key Responsibilities

• Assist in end-to-end program execution, including scheduling, tracking, and reporting.

• Coordinate with internal teams, faculty, and external partners to ensure timely delivery of program milestones.

• Manage learner onboarding, communication, and engagement throughout the program lifecycle.

• Collect, analyze, and interpret program-related data to identify trends, gaps, and opportunities for improvement.

• Act as a primary point of contact for learners and stakeholders, addressing queries promptly.

Requirements

• Bachelor’s degree

• 1–2 years of experience in program coordination, operations, or a similar role

• Strong analytical skills with proficiency in MS Excel, and basic data interpretation.

• Excellent verbal and written communication skills with the ability to interact effectively with diverse stakeholders.

• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.

• Ability to work in a fast-paced environment with minimal supervision.