Product Manager Onboarding

Raqami Islamic Digital Bank · Karachi, Karachi District; Sindh, Pakistan

Title: Product Manager Onboarding

Department: Business

Job Overview

We are seeking a highly motivated and customer-centric Product Manager – Onboarding to own, design, and continuously optimize the Bank’s end-to-end customer onboarding journey across digital and assisted channels. This role will be responsible for delivering seamless, compliant, and customer-focused onboarding experiences while driving customer acquisition, activation, and early-stage engagement in alignment with the Bank’s growth strategy and Shariah-compliant objectives.

Key Responsibilities

• Own and manage the end-to-end customer onboarding journey across digital and assisted channels.
• Define and execute the onboarding product vision, roadmap, and priorities aligned with business growth objectives.
• Optimize KYC, KYB, AML, and customer verification workflows to reduce onboarding friction while maintaining full regulatory compliance.
• Collaborate closely with Technology, UX, Operations, Risk, Compliance, Shariah, and Marketing teams to deliver scalable onboarding solutions.
• Analyze onboarding funnel performance, conversion rates, and customer drop-off points to identify opportunities for improvement.
• Design customer-first onboarding experiences that enhance satisfaction and activation rates.
• Lead the launch and enhancement of onboarding features, capabilities, and customer journeys.
• Ensure onboarding journeys remain fully compliant with regulatory, risk, and Shariah governance requirements.

Experience Required

• 7–10 years of experience in Product Management, preferably within digital banking, fintech, or financial services.
• Hands‑on experience managing customer onboarding, KYC/KYB processes, customer acquisition journeys, or digital onboarding platforms.
• Proven experience delivering customer‑facing digital products and driving measurable business outcomes.

Educational Background Required

• Bachelor’s or Master’s degree in Business, Computer Science, Engineering, Finance, or a related field.

Skills & Competencies

• Product Lifecycle Management
• Digital Onboarding and Funnel Optimization
• KYC, KYB, AML, and Regulatory Processes
• Agile/Scrum Product Development Methodologies
• Data Analytics and KPI Management
• Customer Journey Design and Optimization
• Digital Banking and Financial Services Knowledge

Raqami is committed to building a diverse, equitable, and inclusive workplace. We welcome applications from qualified candidates of all backgrounds and are dedicated to providing equal employment opportunities for all.
Last date to apply: September 25, 2026