Customer Care Executive
WNS · Pune/pimpri chinchwad area, India
FULL TIME
Job Description
About the Company
We are hiring Customer Support Associates for an International Voice Process at our Pune location.
About the Role
The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.
Responsibilities
- Handle customer calls for international clients professionally and efficiently
- Understand customer issues and provide accurate resolutions
- Maintain high standards of communication and customer satisfaction
- Adhere to process guidelines and quality parameters
- Document customer interactions appropriately
Qualifications
- Undergraduate/Graduate freshers are eligible to apply
- Graduates with experience in International Voice / BPO domain are also welcome
Required Skills
- Excellent verbal communication skills in English
- Customer-focused mindset and problem-solving ability
Preferred Skills
- Experience in International Voice / BPO domain
Pay range and compensation package
5 days working, 2 rotational weekly offs, Rotational shifts (as per business requirements)
Equal Opportunity Statement
Interested candidates can share their cv's on WhatsApp
Contact Person: HR Smrati Chouhan
Contact Details:
Details
| Company | WNS |
| Location | Pune/pimpri chinchwad area, India |
| Type | FULL TIME |
| Niche | general |