Product support specialist- payroll - customer strategy & design
Exelon Consulting · Hyderabad g.p.o., India
Job Description
Hiring | Senior Executive – Payroll Product Support
We're hiring Payroll Product Support professionals for a leading Big 4 organisation in Hyderabad.
If you have experience in Payroll / Finance Operations / Accounting along with strong international voice-process experience, this could be a great opportunity to move into a product-focused role.
Location: Hyderabad
Experience: 1–3 Years
Shift Timings: 7 PM / 8 PM / 9 PM IST
Qualification: Bachelor's degree | Commerce / Finance preferred
Interview: In-person
What you'll be doing:
Handle customer interactions through voice, chat & email Support payroll setup, processing, troubleshooting & payment corrections Resolve customer issues and own cases end-to-end Navigate payroll workflows and provide product guidance Handle payroll-related queries around pay runs, taxes, deductions, payments & direct deposits Maintain accurate case documentation and meet QA/process standards Identify customer needs and support product adoption & sales opportunities Deliver against key metrics including Quality, CSAT & ProductivityLooking for:
1–3 years in Payroll, Accounting, Finance Operations, AP/AR, Billing, Employee Payments or related domains Experience with international voice processes Strong communication & customer-handling skills Basic–intermediate accounting knowledge Payroll concepts/process understanding CRM & multi-channel support experience Versant B2+ / C1 preferredInterested? DM your updated CV or apply with your profile, or email us at avneet@
Please apply only if you have relevant payroll/finance experience and strong communication skills.
#Hiring #Big4 #Payroll Jobs #Payroll #Hyderabad Jobs #Customer Support #Product Support #Finance Jobs #International Voice Process #Hyderabad Hiring
Details
| Company | Exelon Consulting |
| Location | Hyderabad g.p.o., India |
| Type | FULL TIME |
| Niche | finance |
| Experience | permanent |