Desktop support engineer

Tech People 247 · Bengaluru rural, India

We are currently looking for a Desktop Support Engineer to join our team in India

Location: Aquamarine WTC-03 BAGMANE Bangalore

Work Mode: Fully Onsite (5 days per week)

Shift Pattern: 24/7 rotational shifts, including morning, evening, and night shifts

Contract Type: Self-Employed (B2 B)

Visa Sponsorship: Not Available

Language Requirements:

* Hindi

* Good English communication skills

Job Description:

* Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice )

* Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet

* Network connectivity basic troubleshooting (example : Wi-Fi, LAN)

* On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage.

* Basic tasks for PABXs where applicable in coordination with L2 teams

* Print equipment receipt, install, and test the printer.

* AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support

* Workplace monitor deployment, testing, and logistics handling

* Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions.

* Onsite assistance during scheduled maintenance or escalations (as coordinated by Ericsson)

* Coordinate with vendors or local service providers for repairs and equipment replacements as needed.

* Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team.

* Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner...)

* Assist during internal/external audits & SOX and other compliance

* Support for office moves, equipment relocations, or hardware refresh projects

* Assist local business events such as AEMs, demos (demand based)