Post sales - customer relationship management manager

Now Hiring: Post Sales - Customer Relationship Manager (CRM) & MIS Executive (Only from Real Estate sector and Virar-Vasai Market Experience)
⚠️Only candidates currently working in the Real Estate sector within the Virar–Vasai market will be considered.
Company: SPACENEST Real Estate Advisory Private Limited - MANDATE FIRM (Fast-growing real estate advisory firm)
Location: Vasai & Virar, Mumbai, Maharashtra, India (On-site)
Experience: 3+ Years
⚡ Immediate Joiners Preferred
⚠️ Strictly for candidates from Real Estate Developers, Mandate Firms, IPCs, or Real Estate Channel Partner firms only.
❌ Banking, Insurance, BPO, Telecom, Retail, and Non-Real Estate CRM profiles will not be considered.
We are looking for a dynamic and results-driven Customer Relationship Manager (CRM) with strong experience in post-sales operations, customer lifecycle management, and interdepartmental coordination within the real estate sector.
Key Responsibilities:
• Manage the entire customer lifecycle from booking to possession
• Handle post-sales activities, collections, and home loan disbursement coordination
• Follow up with teams, customers and bankers for outstanding dues (OCR/Home Loan)
• Coordinate with internal and external teams at the builder site (Sales, Projects, Accounts, Architecture) to ensure timely updates and seamless communication
• Ensure customer queries and complaints are resolved within defined TAT
• Maintain accurate documentation and project-wise customer records
• Coordinate and manage RERA-related matters internally in collaboration with the Legal team
• Prepare and present MIS reports to management
• Prepare and present MIS reports to builder management
• Drive process improvements through complaint analysis and tracking
• Strong proficiency in reporting, data analysis, and calculations (Advanced Excel/MIS)
Key Requirements:
• Proven experience in CRM / Customer Relationship / Post-Sales (Only Real Estate preferred)
• Strong knowledge of ERP systems, MIS reporting, and documentation
• Excellent communication, coordination, and team management skills
• Ability to manage multiple stakeholders and deadlines effectively
• Proficiency in MS Office & Advanced Excel
• Good in making Excel reports and data-driven analysis
• Good in creating professional presentations (PPT)
• Strong communication skills (written and verbal)
What We’re Looking For:
• A proactive professional with strong problem-solving and leadership skills
• Someone who can drive customer satisfaction and collections efficiently
• Ability to work in a fast-paced and target-driven environment
Qualifications:
● Graduate or Postgraduate degree (required)