Contact Centre Executive

Sukoon Health · Bangalore, India

Hiring: Client Service / Contact Centre Executive | Bangalore

Sukoon Health is looking for a professional, empathetic, and client-focused Client Service / Contact Centre Executive to join our Bangalore team.

Key Responsibilities:

• Coordinate with clients, families, doctors, front desk, and internal teams.
• Manage appointments, follow-ups, rescheduling, and client queries.
• Handle urgent and sensitive client interactions with empathy and professionalism.
• Maintain accurate client records, appointment updates, and basic reports.
• Ensure a seamless, premium client experience across every touchpoint.

Requirements:

• Excellent communication and interpersonal skills.
• Proficiency in English, Hindi, and Kannada .
• Basic knowledge of Microsoft Excel.
• Strong coordination, follow-up, and problem-solving skills.
• Prior experience in customer service, healthcare, hospitality, front office, or client coordination is preferred.
• Comfortable working in rotational shifts and a 6-day working schedule.

Location: Bangalore

Department: Customer Success / Contact Centre

Working Hours: 8-hour shifts

Weekly Off: Rotational

Incentives: Performance-based

If you are passionate about delivering empathetic and high-quality client experiences, we would love to hear from you.

Interested candidates can apply or share their profiles with us.